After you place your order, our partner RXO Logistics will send you an order confirmation (separate from your Casper order confirmation) with a scheduling link. Once your product(s) arrive at RXO's location, the scheduling link will update and RXO's automated phone system will call and provide you with the next available date for delivery. You’ll also be able to talk to an RXO Scheduling agent! 

The day before your delivery date, you'll receive a call that confirms a four-hour delivery window in which your delivery team will arrive. During that four-hour window, they will call again within 30 minutes of their arrival. 

The delivery team will bring your In-Home Delivery eligible Casper products to the appropriate room, set them up, and remove any packaging materials.

You can also add on a removal service to remove and recycle your previously owned mattress and foundation/box spring. To be eligible for removal of a mattress and box spring, those same items must be purchased through Casper. An order with one mattress will be eligible for the removal of one used mattress. An order with one foundation will be eligible for the removal of one used box spring/foundation. 

All mattresses removed using Casper’s In-Home Delivery and Setup service must be in sanitary condition, to be determined by the on site delivery team, and all box springs must be able to be removed without being broken down.

Please note that our delivery partner does not remove bed frames. In addition, our partners are limited to arranging and setting up Casper products only.

For more information on our In-Home Delivery and Setup option, we recommend reaching out to our team of Product Consultants at +1 855-885-2817.

The protection plan covers stains, rips, and tears from any single incident. This includes spilling coffee in bed, ink stains, and common accidents from children and pets. There’s no deductible and no limit on the number of claims you can make. That means that no matter how many times you move, or how many times you have breakfast in bed, you’ll be covered.

A foundation ensures that mattresses sleep like they should. Some older box springs or foundations don’t provide a solid surface, causing mattresses to be affected from the breaks in support. A strong and level foundation helps mattresses to perform at their peak for a decade or more, no matter what kind of bed frame they sit on.

Casper foundations and mattresses are the perfect pair. We spent over a year developing the Casper foundation, so its design has the same considerations as our mattresses and is designed to have the right support for all of our mattresses.

Our mattresses are specifically designed to sleep cool. We run thermal imaging tests and sweat tests to make sure our mattresses feel nice and breezy throughout the night to keep you comfortable.

All of our mattresses have AirScapeTM, our innovative cooling system that uses perforated breathable foam to help reduce heat and tiny holes to move hot air and body heat away.

If you get hot at night, the Wave Hybrid Snow mattress might be your best bet. It has a cool-to-the-touch feeling thanks to a QuickCool Cover™ (PCM-infused cover), plus HeatDelete Bands™ (graphite cooling bands) that constantly pull heat away from underneath the body for sustained temperature regulation. Combined with our breathable AirScapeTM, foam layers, you’ll stay cool and comfortable from the moment you lay down until the moment you wake up.

All the foams in our mattresses are CertiPUR-US® certified, and our mattress covers are OEKO-TEX® certified

CertiPUR-US® approved foams are made without ozone depleters, PBDE flame retardants, mercury, lead, and other heavy metals, formaldehyde, and phthalates regulated by the Consumer Product Safety Commission. They are Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

OEKO-TEX® means you can be certain that every component of this article, i.e., every thread, button, and other accessories, has been tested for harmful substances and that the article, therefore, is harmless for human health.

If your old mattress is on the way out but you're not sure what to do with it, we've got some ideas! Did you know that your old mattress can be recycled? Before disposing of your mattress, look into your state's policies for mattress removal, as that will be the most environmentally friendly option. If you are not able to recycle it, consider donating it to a local charitable organization so that your mattress can go to someone in need. Other options include reselling it, repurposing it, or throwing it away responsibly.

Mattress removal is also available as part of our In-Home Delivery and Setup service.

For more information, read our guide on how to dispose of a mattress.